Privacy Policy

Last Updated: August 3, 2026

Who We Are

This Privacy Policy explains how KARSAJ CONTENT (“we,” “us,” or “our”), a technical writing and digital marketing consultancy based in Toronto, Ontario, Canada, collects, uses, discloses, and protects information when you visit www.karsaj.com (the “Site”) or otherwise interact with us.

By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use the Site.

Information We Collect

We collect information in the following ways:

• Information you provide directly: When you fill out our contact form, request a consultation, or request our portfolio, we collect information such as your name, email address, phone number, and any details you choose to include about the services you're interested in.
• Information collected automatically: When you browse the Site, certain information is collected automatically through cookies and similar technologies, including your IP address, browser type, device information, pages visited, and time spent on the Site.
• Information from third-party forms: Our contact and newsletter sign-up forms are powered by Klaviyo, and our meeting scheduler is powered by HubSpot. These providers may collect additional information as described in their own privacy policies (linked below).

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Send you information about our services, including marketing communications, where you have consented to receive them
• Schedule and manage consultations and meetings
• Analyze how visitors use the Site so we can improve its content and performance
• Comply with legal obligations and protect the rights, property, and safety of KARSAJ CONTENT and others

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve the Site. When you first visit the Site, you will be asked to accept or decline non-essential cookies.

• Essential cookies: Required for the Site to function properly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with the Site, via Google Analytics and Google Tag Manager.
• Marketing cookies: Used by our third-party providers (see below) to support forms, scheduling, and email communications.

You can control or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Site.

Third-Party Services

We use the following third-party services to operate the Site and communicate with visitors. Each provider processes data under its own privacy policy, which we encourage you to review:

• Google Analytics & Google Tag Manager — website analytics
• HubSpot — meeting scheduling and, where applicable, customer relationship management
• Klaviyo — contact forms and email marketing
• Mailchimp — portfolio and reference requests
• Linktree — social media links

We do not sell your personal information to third parties.

Data Sharing and Disclosure

We do not share your personal information except in the following circumstances: with the third-party service providers listed above, solely to provide their respective functions; when required by law, regulation, or legal process; or to protect the rights, property, or safety of KARSAJ CONTENT, our clients, or others.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Contact form submissions and consultation requests are generally retained for the duration of our business relationship with you, plus a reasonable period afterward for record-keeping purposes.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, or request deletion of the information we hold about you, the right to withdraw consent to marketing communications at any time, and the right to object to or restrict certain processing of your information.

To exercise any of these rights, please contact us using the details below. We will respond to legitimate requests within a reasonable timeframe and in accordance with applicable law, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the EU General Data Protection Regulation (GDPR).

Children's Privacy

The Site is not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

International Data Transfers

KARSAJ CONTENT is based in Canada, and the third-party services we use may process and store information on servers located outside your country of residence, including in the United States. By using the Site, you acknowledge that your information may be transferred to and processed in these locations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Last Updated” date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: im@karsaj.com
• Phone: 1 (437) 700-0966
• Location: Toronto, Ontario, Canada